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During the course of resolving a Lync address book issue for Lync Server 2013 “CU2″ I gathered a list of common issues that can occur during the address book generation process.None of these were the fix for my issue and I’ll explain my resolution in detail later in this article.

Remember when I said none of these were the fix to my issue?

I started the troubleshooting process as such: This is a screenshot (edited) of the incorrect information in the Gal file: Below is a screenshot (edited) of what the updated information should look like in the Gal file after the fixes, later in this article, are applied.

I opened up the RTCAB database and ran the following SQL command.

There was no affect on the newly downloaded address book.

My next step in the solution was the Restore Defaults on the

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